Refund policy
REFUND AND RETURN POLICY
Last Updated: August 15, 2026
Thank you for shopping with HOLY FAVOR TREND.
We want you to be satisfied with your purchase. This Refund and Return Policy explains our voluntary return policy and the statutory consumer rights that may apply to your purchase.
Nothing in this policy limits, excludes or replaces any mandatory consumer rights that apply under applicable law.
1. 30-DAY VOLUNTARY RETURN POLICY
HOLY FAVOR TREND offers a voluntary 30-day return policy for eligible products.
Where the conditions below are met, you may request a return within 30 days after receiving your order.
This voluntary 30-day return period is additional to, and does not replace, any mandatory consumer rights that apply to you.
2. CONDITIONS FOR VOLUNTARY RETURNS
To be eligible for our voluntary 30-day return policy, the product should generally:
- be returned within 30 days of delivery;
- be unused and unworn;
- be in the same condition in which you received it;
- have its original tags attached, where applicable;
- be returned in its original packaging where reasonably possible; and
- be accompanied by proof of purchase.
Customers must contact us before sending a return.
To request a return, contact us at:
contact@holyfavortrend.com
Please do not send a return before receiving return instructions from us.
3. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union and your purchase is covered by applicable EU consumer protection rules, you generally have a legal right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.
You may exercise your right of withdrawal by clearly informing HOLY FAVOR TREND of your decision to withdraw within the applicable 14-day period.
You do not have to use a particular form to exercise this right, although you may contact us by email.
4. CONDITION OF PRODUCTS DURING THE WITHDRAWAL PERIOD
During the statutory withdrawal period, you may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods, where permitted by applicable law.
5. PRODUCTS SUBJECT TO HYGIENE OR OTHER LEGAL EXCEPTIONS
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.
For example, certain sealed goods that are not suitable for return for health protection or hygiene reasons may lose their withdrawal right after the seal has been removed.
The exclusion does not automatically apply to every beauty, personal-care or hygiene product.
Where a legal exception applies, the applicable information will be provided to the customer before purchase where required by law.
Mandatory consumer rights relating to defective, damaged or non-conforming products remain unaffected.
6. PRODUCTS NOT ELIGIBLE FOR THE VOLUNTARY 30-DAY RETURN
Subject to applicable law, certain products may not be eligible for our voluntary 30-day commercial return policy, including:
- personalised or custom-made products;
- products made specifically according to the customer's specifications;
- products that are sealed for health or hygiene reasons and have been unsealed after delivery, where applicable law permits exclusion of the withdrawal right;
- products that cannot legally be returned due to their nature; and
- gift cards or other products expressly identified as non-returnable before purchase.
These exclusions do not affect mandatory statutory consumer rights.
7. SALE AND PROMOTIONAL ITEMS
Products purchased during a sale or promotional period remain subject to any mandatory consumer rights applicable to the purchase.
Where a sale or promotional product is eligible for our voluntary 30-day return policy, the conditions of this policy apply unless otherwise stated before purchase.
8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when you receive it.
If you receive a product that is:
- defective;
- damaged during delivery;
- materially different from the product ordered; or
- missing from your order,
please contact us as soon as reasonably possible at:
contact@holyfavortrend.com
Please provide your order number and, where appropriate, photographs or other information that may help us evaluate the issue.
We will review the situation and provide the remedy required by applicable law.
For consumers in the European Union, mandatory legal guarantees and remedies for defective or non-conforming goods are not affected by this policy.
9. HOW TO REQUEST A RETURN
To request a return, contact:
contact@holyfavortrend.com
Please include:
- your order number;
- the name of the product;
- the reason for the return, where requested;
- photographs, if the product is damaged or defective; and
- any other information reasonably necessary to process your request.
If your return is approved, we will provide instructions regarding where and how to return the product.
Returns sent without first contacting us may be delayed or may not be accepted where permitted by applicable law.
10. RETURN SHIPPING COSTS
For our voluntary 30-day commercial return policy, the customer is generally responsible for the direct cost of returning the product unless we expressly agree otherwise.
For the statutory European Union 14-day right of withdrawal, the customer generally bears the direct cost of returning the goods unless:
- HOLY FAVOR TREND has agreed to pay the return cost; or
- we failed to inform the customer before the purchase that the customer would have to bear the return cost.
If a product is defective, damaged, incorrect or otherwise covered by a mandatory legal remedy, HOLY FAVOR TREND will handle return costs as required by applicable law.
11. REFUNDS FOR EUROPEAN UNION WITHDRAWALS
When a customer validly exercises the statutory right of withdrawal, HOLY FAVOR TREND will process the refund in accordance with applicable law.
The refund will generally include the payments received from the customer, including the cost of the least expensive standard delivery option offered by us where required by law.
We are not required to reimburse additional delivery costs resulting from the customer's choice of a more expensive delivery method.
Where permitted by applicable law, we may withhold the refund until we have received the returned goods or the customer has provided evidence that the goods have been sent back, whichever occurs first.
The customer must generally return the goods without undue delay and no later than 14 days after communicating the withdrawal decision.
12. REFUNDS FOR VOLUNTARY 30-DAY RETURNS
For an eligible voluntary 30-day return, we will inspect the returned product after receiving it.
If the return is approved, the refund will generally be issued to the original payment method.
We aim to process approved refunds within 10 business days after the return has been approved.
The time required for the refund to appear in your bank account or payment account may depend on your bank, card issuer or payment provider.
13. REFUND NOT RECEIVED
If you have been notified that a refund has been issued but have not received it, please first check your bank account or payment account.
You may then contact your bank or card issuer.
If you still have not received your refund, contact us at:
contact@holyfavortrend.com
14. EXCHANGES
If you would like a different product, size or variation, we generally recommend returning the original product, where eligible, and placing a new order.
For defective or incorrect products, we will provide the remedy required by applicable law.
15. UNITED STATES AND OTHER COUNTRIES
For customers located outside the European Union, including customers in the United States, our voluntary 30-day return policy applies to eligible products subject to the conditions described above.
Mandatory consumer rights under the laws applicable to the customer's purchase are not affected by this policy.
Where applicable law provides additional rights relating to defective, damaged, misrepresented or non-conforming products, those rights remain available to the customer.
16. LEGAL AND SAFETY RESTRICTIONS
Some products may be subject to legal or safety restrictions on returns.
Where a product cannot legally be returned or where a statutory exception applies, we will provide the relevant information before purchase where required by applicable law.
17. CONTACT INFORMATION
For all return and refund questions, please contact:
HOLY FAVOR TREND
Email:
contact@holyfavortrend.com
Phone:
+30 6933220243
Address:
Filis 43
10434 Athens
Greece
VAT Number (AFM):
171273451
Website:
https://holyfavortrend.com